| We
have a growing list of satisfied customers. This is what some of our customers have to say
about this software:
"At Mandurah
Retirement Village we cater for High and Low Care residents. We have been using the NeRA
package for a couple of months now. It has proven to be extremely helpful in improving
efficiency and the automatic updates make it much easier to keep compliant with the Aged
Care Act.
The support staff are very friendly and
willing to help.
We are also purchasing the electronic Bonds
Register due to the quality we have experienced with the Agreement software.
I would definitely recommend this package to
other Aged Care Facilities."
Krista
Pascoe, Accountant
Mandurah Retirement
Village Inc., WA
"Continuing Health Care has been using
the eRA resident agreement program since the beginning of the year and we are very happy
with the program. It is user friendly, has saved us time and resources as it automatically
updates the financial details to match the legislation. We have also found that the
technical support staff are also very helpful.
Since this program was such a success we have
now purchased the electronic Bonds Register to help us be more efficient once again.
I highly recommend this program to all aged
care facilities."
Cynthia Tranchita, Administrator
Continuing Health Care
Group, WA
"Braemar is a 165 bed three site
organisation. We investigated NeRA software as part of our project to streamline and
strengthen our admissions process. We found NeRA practical in meeting our needs.
Our Admission Officer can use the contract to clearly demonstrate the payment
options, simpler than working it out manually.
The fact that the contracts are updated
automatically gives us peace of mind knowing we are providing the most accurate financial
information to our clients.
Given the agreement software was so
successful we have also purchased the police check software. We have been equally
impressed with it ease of use and accuracy.
Should we move into Community Care we would
not hesitate to add their Community Care agreement to our suite of programmes."
Michelle
Barrow, Executive Manager Care
Braemar Presbyterian
Care, WA
"Benevolent Aged Care is a 115 bed
stand-alone Facility. Earlier this year, we introduced eRA software, replacing a
paper system requiring staff to continually monitor compliance with the Aged Care Act.
Resident Agreements can be progressively set-up as information is received, whilst
automatic electronic updates ensure financial & business details are current to meet
legislative requirements. Agreements have a professional presentation and may be
individualised i.e. Schedule 10 - Special Conditions, inclusion of Facility’s
complaints mechanism & rules of occupancy. Fees and charges (including Income
tested fee) are clearly set-out for clients, with option to email agreement to resident
representative for perusal prior to signing off - this feature is extremely useful.
Summary page sets out special conditions, bond amount if applicable for entry to Bond
Register, and other fees & charges to setup a client’s account. The
electronic database provides a quick reference on recent admissions, saving resources and
hard copy storage.
eRA support is very prompt and efficient and we highly recommend use of
this program to the aged care industry."
Kerry
Williams, Administration
Benevolent Aged Care,
QLD
"Cabanda Care Inc is a small stand alone
facility. Since introducing eRA, we have found that the documentation side of introducing
a new Resident to the facility is a substantially smoother process. It takes much less
time and has far less stress attached as the software does not let us proceed to printing
the contract unless all relevant sections are completed.
It also saves time and resources as depending
on the information provided to the program, only the required sections of the contract are
printed meaning that there is no post printing removing of pages.
I have found that the support has been
responsive to any issues that I have raised.
As we were satisfied with the produce, we
recently upgraded to the National version of the software (NeRA) and could recommend this
to most other facilities as well."
Craig Yeates,
General Manager
Cabanda Care, QLD
"The Dalrymple Villa is a Low Care Aged
Nursing Home in Charters Towers, Queensland. Recently, for the first time in over twelve
years, the committee started asking for bonds. We had to formulate a bond agreement
quickly, that looked professional, fitted all the legal requirements and incorporated the
changing Government Legislation. We were fortunate to discover e-Tools Software (Universal
Care Management Group) who not only met all of our legislative needs, but who offered fast
and friendly customer service. The user friendly e-Tools software enabled us to reproduce
our first Bond Agreement within fifteen minutes! The Dalrymple Villa is extremely
impressed with this software and would highly recommend it to the aged care industry."
Catherine
Heferen, Finance Officer
Dalrymple Villa Inc, QLD
"We are a multi site operator and since
installing eRA we are now efficiently, effectively and accurately record resident
agreements for all of our new residents (respite included). We have the comfort that the
information is always up to date and nothing is missed. We are also able to use the
sorting capabilities to review new resident agreements and track our new resident
admissions. Our accounts department also has access to this tool and in that way they
access the actual resident agreement. By them doing this they can then charge all fees
accurately and not wait for the facility to contact them with the details. A great
additional tool to our business that we wish we had installed years before."
Darrell Clark,
General Manager
Parkwood Aged Care, VIC
"As the Admissions Coordinator for the
Royal Australian Air Force Association's six facilities I have found the eRA software
indispensable. Having used eRA for nearly two years I have found it user friendly,
efficient and accurate.The back up service is always readily available, efficient and
effective in trouble shooting and offering helpful advice. I recommend eRA to any aged
care service."
Aileen
Williams, Admissions Coordinator
Royal Australian Air
Force Associaton of Western Australia
I have always
found doing the financial paperwork with new residents quite daunting however since using
eRA software it has taken the stress out of it. It is user friendly, quick, cost
effective, ensures that you are complying with the legislative standards and the admission
process runs so smoothly.
I recommend it
to any facility. The back up service is very prompt and there is always someone to talk to
if you have any problems."
Kerralyn
Bullock, Care Manager
Greater Hume Aged Services, NSW
"We have
been using eRA Resident Agreements for 2 years and find the system a great comfort and
time saver.
We have been
using the e-Tools electronic Agreement for approximately two years and have found the
following features of benefit:
1. Software is
user friendly.
2. Time saving
as figures are automatically calculated for bond purposes.
3. Daily care
fees & bond interest rates are automatically updated.
4. Produces
and enhanced & personalized presentation of the Agreement.
5. Information
is easily retrieved.
6. Agreements
can be partially produced & stored ready for completion when all information is
available.
7. e-tools are
constantly improving the software based on consumer feedback.
We are very
happy with the software and have no hesitation in recommending its use to other Aged Care
Facilities."
Beverly
Griffiths, Administrative Assistant
Echuca Community for the Aged,
Victoria
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